Paymate Privacy & Security Statement
To help clients better understand the personal information we gather and the practices we employ, Paymate has developed a Privacy Policy that covers the following areas:
This Privacy Policy applies to your use of the website operated under the domain names paymate.com, paymate.com.au and paymate.co.nz (the "Paymate Website") and the services provided by Paymate Pty Ltd ABN 91 093 528 002. In addition to this Privacy Policy, there may also be specific and additional privacy provisions that apply to particular Paymate services. Because those specific and additional provisions also relate to your privacy protection, you should review them carefully. To the extent of any inconsistency between the provisions of this Privacy Policy and those other specific and additional provisions, the specific and additional provisions will take priority. Where this Privacy Policy refers to your "personal information", it means information about you (as an individual) from which your identity is apparent, or can reasonably be ascertained. Your name and e-mail address are examples of personal information. You can visit the Paymate Website and find out about our products and services without giving us any information about yourself. We may record certain non-personal information, such as your server address, domain name, the date and time of your visit and any pages viewed. That information will only be used for statistical and website administration purposes. To maintain visitor anonymity, we will not associate that information with records containing personal information unless you have consented for us to do so. If someone else wishes to use Paymate to pay you or receive money from you, we will collect any personal information that they provide about you that is necessary for us to contact you and to perform our services. We will not make any other use of that information if you are not registered with Paymate. The Paymate Website may contain links to web sites operated by third parties and other websites may contain links to the Paymate Website ("Linked Websites"). If the operators of those Linked Websites collect information about you, we may have access to that information as part of our arrangements with those third parties. Linked Websites should contain their own privacy statements and the operators of Linked Websites are responsible for informing you about their own privacy practices. When you buy or sell an item using Paymate, we will ask for confirmation of some of the details you have provided on registration, as well as information about the transaction, including the amount and relevant credit card or bank account information. We may also collect personal information from you if you knowingly provide it to us, for example by sending us an e-mail or providing feedback. Use and disclosure of information We will not use or disclose (share, sell or divulge) any of your personal information to third parties unless we have informed you, have been authorised by you, or are required or authorised to do so by law. In order to provide our services or to assess your application, we may need to provide personal information to third parties and they may need to provide personal information about you to us. Purposes for which we may exchange personal information with third parties include to verify your identity or bankruptcy status, to process a transaction, to conduct a commercial credit check, to check for court judgments against you, and to confirm receipt of payment We may also use your personal information:
We may provide personal information about you to our service providers who assist us in providing our services and the Paymate Website. We will only disclose your personal information to those third party service providers on a confidential basis so that the service provider can effectively provide those services. In particular, when processing credit card transactions, we will utilise systems that assist in minimising the risk of credit card fraud. Personal information that we collect about you, including your credit card details, demographic information, such as your address and date of birth, and information about the purchases you have conducted through this website, is required to provide a basis for credit card fraud risk analysis If you order a shipment through the Paymate Shipping Service, we will provide your personal information by email or other means to the organisation (e.g. DHL) providing the shipping service (as noted in the relevant section of the Paymate Website). That organisation - which may handle your personal information outside Australia - is responsible for its own privacy practices and you should inform yourself of that organisation's applicable privacy policies. If you consent to this Privacy Policy, we will transfer the personal information that you have provided to us to third parties in countries outside Australia for the purposes of processing that information to minimise the risk of credit card fraud. The personal information, which is transferred for that purpose, will be stored in that third party's database for use in credit card fraud risk analysis.
then we will not be able to process your registration and / or credit card transactions. When you participate in a Paymate transaction, information about you and the transaction will be available to the other party to the transaction. This information will include your name, e-mail address, business name and Australian Business Number if a business, telephone number, mailing address, shipping address, the date and amount of the transaction, however your credit card number and bank account number will not be shown to the other party. If you are a seller using the Paymate TrustMark, this information may be available to potential buyers, as well as the date from which you have been continually registered with Paymate and the number of payments you have received via Paymate since that date. You and other users must maintain the confidentiality of each other's personal information. Please note that other users may be located in a different country to you. Although such situations are rare, you should be aware that we may disclose your personal information to third parties in any of the following circumstances:
In the event that a third party acquires the business assets of Paymate Pty Ltd, that third party may wish to acquire customer information. If this happens, we will take reasonable steps to notify you of any personal information which we propose to transfer and to provide you with an opportunity to opt-out of having your personal information transferred. We use and disclose aggregated non-personally identifying information as part of our process of constantly improving our services. Credit Information If you consent to this Privacy Policy, you agree that Paymate may give information about you to a credit reporting agency to obtain a consumer/commercial report about you and/or allow a credit reporting agency to create or maintain a credit information file containing information about you, listing defaults (minimum AU$100 and 60 days overdue) and exchange information with other credit providers under Sections 18(E)(1) and 18(K) of the Privacy Act 1988. Advertising Accessing and updating information about you Security
Unfortunately, no data transmission over the Internet can be guaranteed as completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once your personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure. Acceptance of and changes to this Privacy Policy We may change this Privacy Policy from time to time. When a variation occurs, we will take reasonable steps to notify you by e-mail at the e-mail address you provide to us on registration, or we will refer you to the variation at the time you next use Paymate or the Paymate Website, or we will publish the Privacy Policy as so varied on the Paymate Website. You accept that by doing this, we have provided you with sufficient notice of variation. Continued use of Paymate and the Paymate Website by you is acceptance of the changed Privacy Policy and any information collected following will be subject to that changed Privacy Policy. This Privacy Policy is governed by the law of New South Wales, Australia and you and Paymate irrevocably submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia. If you have any questions or feedback about privacy or security please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or Paymate Pty Ltd, Suite 2501, 31 Market Street Sydney NSW 2000 |
