TrustMark Process for Claims 

To submit a claim under the TrustMark Program, please send details as follows to This e-mail address is being protected from spambots. You need JavaScript enabled to view it within 45 days of the purchase:

• email address of seller
• Paymate Transaction ID (provided in your confirmatory email as well as on conclusion of the payment)
• Description of goods/services purchased
• Why you are making a claim (e.g. goods not received)
• Result of your efforts to resolve the issue with the seller

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