Help Topic | Description | Best Contact |
| Paymate Services | For further help with Paymate services, problems with payments sent or received, or if we have asked you to contact us. This is the most efficient way for us to serve you. We will respond to most inquiries after one business day. | EMAIL:
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| Paymate Sales & Marketing | For clarification on prices, registration, reciprocal banner advertising (Paymate sellers only) or other special requests, please contact our Sales & Marketing team. | EMAIL:
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TELEPHONE: +612 8021 9887 (this will be an international call) |
| Feedback | To send us compliments or complaints about our service. | EMAIL:
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| Technical Support | To request technical support via our Paid Support service to integrate Paymate into your website or tailoring Paymate Express Payment colours to match your website. | Please click here. |
| Telephone Inquiries USA | If you have an urgent issue regarding a payment, please call us, though email inquiries are always preferred since we can respond to you more thoroughly, usually after just one business day. | US Telephone: (650) 331-0748 (please leave a voice message with your email outside business hours) |
| Telephone Inquiries AU, NZ and Rest of World | If you have an urgent issue regarding a payment, please call us, though email inquiries are always preferred since we can respond to you more thoroughly, usually after just one business day. | AUSTRALIAN Telephone: +612 9283 6977 (this will be an international call) |
