Help with Paymate 

Our Help pages are organised by categories of common tasks that you may want to conduct using Paymate.  Use the menu below the Help tab to find a cateogry of interest.

• How Paymate Works shows how our service works at a high level.
• Payments helps you understand how we process payments made by you or made to you.
• My Account helps you change personal, account and financial details to suit your needs and changing circumstances.
• Safe Trading explains how Paymate helps reduce risks in online trading for both buyers and sellers, as well as provides tips for safe trading
• Fees AU and Fees NZ edetail our fees for sellers in Australia and New Zealand and their buyers around the world. 
• Search enables you to search our entire site content by keyword.
• Contact Us provides details on reaching our sales or support staff.

We also have other menu categories on the left of this page you may find helpful.

Registration helps you select a Paymate Account to suit your needs, tells you about the fees for various payment services and about information you will need to provide to complete registration with Paymate.

Resources links to various content to help you integrate Paymate into your website, learn about TrustMark and refer Paymate to collegues.

Selling with Paymate on our Home page tells you how to use Paymate to increase sales – on your website, via auctions such as on Trade Me or on your website. You can also find out about generating leads via PaymateClicks and the Paymate TrustMark Program to build buyer confidence.