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Paymate’s Risk Management protects Buyers and Sellers Paymate operates world-class risk management systems and processes to protect our buyers and sellers by identifying and managing risky transactions. These include fraudulent purchases by buyers using credit cards they are not authorised to use as well as fraudulent sales by sellers of goods and services they do not intend to deliver. We conduct these risk assessments before we submit a payment to our bank for authorization. The buyer’s bank may also decline a payment for a variety of reasons, including insufficient funds in the account. However, Under our Terms of Use, Paymate is not the supplier of any goods or services paid for through the Paymate Service. Any complaint a buyer may have with any goods or service purchased should be directed to the supplier of those goods or services. By accepting the Payment, a Seller accepts liability for any loss in relation to that Payment, including without limitation liability for incorrect, negligent or unlawful Payments. If the payment is identified as risky by Paymate, we may contact the buyer and seller for more information or simply turn down the transaction - this is for your own protection. We will also turn down the transaction if the buyer’s bank declines the payment. See also:
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