How Buyers Can Reduce Risks 

Paymate utilises state of the art technology and systems to detect and avoid fraud for both buyers and sellers using our services.

Buyers should consider the following tips when making online payments.

• Use a secure browser for online payments and check that the site is secure.  When you make a payment via Paymate you will see our page address has an “s” after the “http” as well as a ‘padlock’ icon at the bottom of the page.
• Check you are at a genuine Paymate page by clicking on the Verisign logo on our home page or Paymate Express.  This confirms the Paymate name and certificate, which looks like this.

• Rather than give your credit card details to the merchant, use Paymate Express to make a secure credit card payment.  We do not share your card details with the merchant, ensuring your details are handled securely.
• Make inquiries online to verify the reputation of the merchant, perhaps via feedback ratings on the auction site or online marketplace.  Paymate also provides a “TrustMark” logo to sellers who meet certain criteria to reduce risk of non-delivery of goods and services.
• Print out or save the receipt for the payment you make via Paymate – you will also receive a confirmation email from us.  Check your credit card or bank statement as well – it will show “Paymate” as the merchant.
• If in doubt, contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it for additional information on a transaction you have completed.

If the payment is identified as risky by Paymate, we may contact the buyer and seller for more information or simply turn down the transaction - this is for your own protection. We will also turn down the transaction if your bank declines the payment.