Australian Seller Fees

Paymate's new fee structure comprises a transaction fee and a monthly fee (if applicable to the selected Account Type). The 3% buyer fee no longer exists.

When a payment is received, Paymate automatically calculates and deducts the fees including GST on the transaction.

Where a Monthly Fee applies, the Seller will be charged immediately after selecting an Account Type incurring such a fee. Then, the Monthly fee will be charged 30 days later on an ongoing basis.

The table below shows the fees for Australian sellers, in AUD.

The Monthly Fee provides a "Monthly Prepaid Payment value". Sellers with a "Monthly Prepaid Payment value" do not pay any transaction fees until their sales exceed this amount.

Sellers can select any Account Type that better reflects their regular monthly payment volume. Sellers can change their Account Type at any time by logging into their Paymate Account, clicking the "My Account" tab and selecting the appropriate Account Type on the "Paymate Account" page.

Paymate OnTheGo sellers as well as eBay and online sellers are now eligible for all Account Types.

Paymate Seller Fees

Effective Wednesday 12th September 2012, the Account structure and associated costs are:

* You do not pay any transaction fees until your sales exceed this amount
** For payments that have exceeded the Prepaid Payment Value

The monthly payment limit for all Australian Account Types is AU$20,000 (Note: this can be further amended by contacting our customer support)

Foreign Currency payments

Please note that acceptance of foreign currency credit card payments incurs an additional 2.75% (incl. GST) seller's fee for online payments only.

Paymate OnTheGo transactions do not incur a foreign currency fee as the buyer credit card is debited in AU$. Therefore, the buyer is liable for any currency conversion fee directly with their credit card issuer.

Minimum and Maximum Payment Amounts

The minimum payment amount a sender can make in a single payment transaction via Paymate is AU$1, and the maximum is AU$9,999 or equivalent foreign currency.

Fees on Refunds

Note that we cannot refund fees for payments that are refunded to the buyer at the request of the buyer or the seller, since all costs have generally been incurred in processing the original payment.

In the case of foreign currency payments, the amount of any refund will generally differ from the original payment amount. As the foreign exchange conversion rate fluctuates constantly, the rate applied at the time of a refund will generally be different to the rate applied at the time of the original payment. For more information relating to our Foreign Exchange Transaction Service please read our Financial Services Guide and Product Disclosure Statement.

Charge-back Fees

A charge-back is initiated when a buyer requests a refund because they did not receive their goods, or they were substantially not as described. In such cases, we need to not only refund the payment, we also need to provide our bank (and the buyer's bank) with details of the transaction, sales terms and shipment details including proof of delivery.

We attempt, on our seller's behalf, to show proof of delivery and that the terms of sale were met. If successful, the charge-back is reversed, If not, the seller's bank is debited account to recover the payment. When we are unsuccessful Paymate is charged a fee by the bank. We then in turn charge the Seller a charge-back fee.

Our Charge-back Fees to cover these costs is a nominal AUD$30.00 per charge-back inquiry.

For more information about the Paymate fees, please read our Financial Services Guide and Product Disclosure Statement.